Harrisburg, Pennsylvania Jobs
Change Healthcare Jobs
Medical and Health Services Managers Jobs
Overview of PositionThe Patient Services Representative will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals. Whether it be in a remote role or in our contact center when it is safe to be onsite again, the Patient Services Representatives will be responsible for handling both inbound calls and providing a great customer service experience.
What will be my duties and responsibilities in this job?
Obtains current patient information for established and new patients
Accurately enters/updates patient information in scheduling system
Identifies payer source and verifies insurance eligibility
Reviews scheduling system for needed updated demographics and consent forms
Provide messages or transfer the call to physicians and nurses
Protects/observes patient confidentiality per policies and procedure.
Accurately imports registration documents into patients' electronic health record.
What are the requirements needed for this position?
High School Diploma or equivalent ?
A minimum of 1 year of experience, ideally in a contact center
Computer literate, knowledge of MS Office
High speed DSL, fiber, or cable internet service is required for our remote workforce
Minimum internet connection download speed of 5 mbps and upload speeds of at least 2 mbps; wired connection is strongly preferred.
Candidates will be required to complete an internet bandwidth assessment to confirm compliance.
What other skills/experience would be helpful to have?
Bilingual - English/Spanish- must be fluent
Contact center experience
Medical/dental office or medical scheduling knowledge
Good communication skills with the ability to provide great customer service
Good interpersonal and active listening skills
Detail oriented with good oral and written skills.
What are the working conditions and physical requirements of this job?
Sitting for long periods of time
Extensive use of the phone/computer
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to ***** with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
Job ID: 5465806208059803656
Harrisburg, Pennsylvania, 17112