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TX 78235, TX, TX

Police Communications Dispatcher in TX 78235, TX, Texas

Job Description:

Under general supervision, is responsible for performing job tasks associated with radio dispatching police to calls for service, making accurate and concise data updates to the Computer Aided Dispatch computer system, and performing information searches for police officers utilizing the National Crime Information System (NCIC) and the Texas Crime Information System (TCIC). Working conditions are primarily in an office environment. Exercises no supervision.

This position is an essential position within the Police Department and is subject to working varying hours, weekends, and holidays. Classroom Training Hours are 7:45 am -4:30 pm., Monday - Friday at the conclusion of classroom training, On the Job Training (OJT) phase will begin. On the Job Training (OJT) phase will mirror assigned trainer's shift and relief days for the designated training period.  After successful completion of classroom and On the Job Training (OJT),candidate will be assigned to a shift. Determination of shift placement will be based on the business needs of the Unit. Shifts are as follows: A (*****), B (*****) and C (2200-0600). Schedules are subject to change.

Work Location
May be required to report to any of the following work locations due to business needs:  
  • Public Safety Headquarters, 315 S Santa Rosa, San Antonio, Texas 78207
  • Public Safety Answering Point, 8039 Challenger Drive, San Antonio, Texas 78235
  • Regional Operations Center, 4700 Quarry Run, San Antonio, TX 78249
  • SAPD Storefront, 3850 S New Braunfels, San Antonio, Texas 78223 
Work Hours
This position is an essential position within the Police Department.  Position is subject to working varying hours, weekends, and holidays.  Training classes are 7:45 a.m. - 4:30 p.m., Monday - Friday.  After successful completion of classroom training, schedule will be determined based on business need for the following shifts, however at the department's discretion the work location and workdays/hours may be subject to change. 
  • A (*****)
  • B (*****) 
  • C (2200-0600)
  • Maintains communications with Police Department personnel and provides necessary support to field personnel via police radio, telephone, computer and MDT's.
  • Deploys field personnel according to need and priority of the request for service.
  • Maintains constant status of field units and updates dispatch information utilizing the computer assisted dispatch systems.
  • Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system.
  • Maintains effective communication between San Antonio Police Officers and other neighboring law enforcement agencies.
  • Uses Computer Aided Dispatch (CAD) system to enter, research and retrieve information.
  • Determine available units to dispatch; dispatch personnel and equipment according to standard operational procedures.
  • Provides clear, concise, and effective written and verbal communication; effectively using the phonetic alphabet and dispatch codes.
  • Runs vehicle registration and stolen vehicle checks.
  • Runs warrants and missing person checks on subjects.
  • Calls complainant and alarm companies back for further information.
  • Orders wreckers, wagons, etc. as needed.
  • Sets up quadrants and coordinates with other field units such as K-9, Foxtrot, and SWAT as needed.
  • Uses SIMs Unit to alert, disable, regroup and identify radios.
  • Operates computer keyboard and radio console equipment.
  • Elicits, remembers, and accurately records vital information using police codes.
  • Verifies driver's license identity or vehicle ownership for patrol officers.
  • Performs related duties and fulfills responsibilities as required.
  • High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
  • One (1) year experience in public contact either in person or by telephone.
  • Due to CJIS requirements related to system access, applicant must not have any of the following:
    • Felony Convictions
    • Felony Deferred Adjudication
    • Class A & B Misdemeanor Deferred Adjudication
    • Class B Misdemeanor Convictions
    • Any Open Arrest for Any Criminal Offense (Felony or Misdemeanor)
    • Any Family Violence Convictions
  • Must obtain TCOLE Telecommunicator Certification within one (1) year of employment.
  • Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.
  • Must meet the minimum requirements established by the Texas Commission on Law Enforcement Standards for Telecommunicators.
State mandated eligibility for this position requires the following, in part:
  • Is a United States citizen.
  • Possess an Honorable discharge from branch of Military in which applicant served, if applicable.
  • Must not have a Conviction of a Class B Misdemeanor in the last ten years or any conviction of a higher offense.
  • Must not have a conviction of family violence as it is an automatic disqualifier.
  • Submit to a background investigation as required by state law.
  • Provide truthful and accurate information at all times during the application process. Any dishonesty found during the application process will result in an automatic disqualification and deem applicant permanently unsuitable for hire at any other time.
  • A full list of requirements can be found on www.tcole.texas.gov.
Preferred Qualifications
  • One (1) year experience as an Emergency Services Dispatcher and/or 911 Call Taker, or One (1) year of experience in a high call volume contact center.
  • Ability to type 35 words per minute.
  • Experience in law enforcement.
Applicant Information
  • If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
  • Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
  • Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months.  One year of higher education is defined as 30 credit hours completed at an accredited college or university.
  • Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.  If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
  • Knowledge of basic telephone techniques and public relations.
  • Skill in handling multiple tasks and prioritizing under a stressful environment.
  • Skill in using computers and related software applications.
  • Ability to work in close quarters and to wear a telephone headset for long periods of time.
  • Ability to learn dispatch office procedures, practices and equipment.
  • Ability to learn geographic features and streets within area served and utilize this information by providing understandable directions to requested locations.
  • Ability to learn applicable departmental procedures and policies related to proper police response, emergencies, etc.
  • Ability to quickly and accurately obtain appropriate information and to think clearly in emergency.
  • Ability to learn various types of computer formats and codes necessary to access, manipulate and relay information.
  • Ability to learn standard radio broadcasting procedures.
  • Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations.
  • Ability to operate dispatch and office equipment.

Job ID: 1448815641233099686

TX 78235, TX, Texas Jobs

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