Summary The Program Support Assistant is located in the Health Information Management Section of the Clinical and Health Informatics Service Line at VA Puget Sound Health Care System. The duties and responsibilities are carried out throughout both divisions of the medical center; provides health information, medical record technical consultation, and specialized I-Med Consent guidance and administrative assistance to the HIM Manager and Supervisors and to the medical center at large. Responsibilities Develop methods and procedures for office automation tasks and identifies and solves problems in existing methods or procedures. Evaluate the program to identify problems or trends and develops methods to improve the system or alerts management of trends in employee's perception of the program. Consult with appropriate personnel when faced with problems and provides recommended solutions. Analyze utilization trend data on a monthly/quarterly basis to verify the accuracy of data, identify problem areas, provide objective assessments, prioritize identified problem analyze variances and recommend appropriate actions and/or alternatives. Conduct program surveys and analyzes trends based on expressed needs of stakeholders. Develop tracking systems for data requests and suspense deadlines to include correspondence, tracking, maintenance of dashboards, sharepoint, databases. Analyze data against agency directives, performance measures, program goals and guidelines. Use qualitative and quantitative techniques for analysis and measurement of the effectiveness, efficiency, and productivity of the program. Establish administrative qualitative standards for data; the objective of which is intended to improve program analysis and evaluation. Interpret and apply administrative policies and requirements of various internal and external review bodies. Assist the area Director, supervisor, and Administrative Officer in the evaluation and improvement of the efficiency, effectiveness, and productivity of the area and its programs. Coordinate actions with end-users, supported units and support offices to eliminate problems. Apply clerical and technical procedures, methods, and techniques in the collection, compilation, and/or tracking of data and statistical information in support of the organization's program operations, including training and equipment oversight. Develop action items, briefings, and presentations. Provide process redesign, follow up and sustainment audits as necessary. Generate reports and monitors dashboards from data systems. Develop automated databases for tracking program data and moves data between existing databases and spreadsheets. Develop and maintain databases and spreadsheets to monitor and evaluate Quality Indicators, financial management and reporting and other monitors. Work Schedule: Monday-Friday, 8:00am to 4:30pm Position Description Title/PD#: Program Support Assistant/ 40565-0 Telework: - Ad Hoc/Partial telework may be approved by management based on operational needs. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Remote: This is not a remote position. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required. NOTE: This is not a Virtual or Fulltime Telework scheduled position. Telework approval requires department and facility approval upon satisfactory job performance and reliability. Management may disapprove or terminate an alternative workplace arrangement if it is not compatible with or does not contribute to the organization's mission. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by 30days of the closing date of this announcement. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: create, update and communicate policy and processes; software data management, i.e. Microsoft Office programs; review, prepare, collect and validate statistical analysis, spreadsheets and reports; work closely with management to refine, implement, and evaluate a comprehensive strategic plan. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is occasionally sedentary and routinely involves the physical activities of driving, walking, bending/stooping, reaching and standing for long periods of time. Ability to be available to all facilities, is required. In order to document and audit iMed requirements the incumbent will be working at the computer with repetitive key entry of data. Potential for repetitive motion injury is present. Ability to manage stress in healthful ways and make value-based decisions under stressful situations is required. Work Environment: The work is performed in an office environment with computers, printers, and copiers and encircled by open shelves. Extra precaution must be exercised due to the congested space. Work is consistently characterized by numerous activities occurring at once, creating multiple distractions in the environment, with the need for constant re-adjustment of work priorities. Education Note: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional Information COVID-19 Pandemic Expanded Telework Program - Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.