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What does a great Project Manager, Sr do?  A great Project Manager, Senior will deliver program outcomes within time, cost, quality and customer satisfaction parameters for strategic initiatives. The Project Manager, Senior will provide leadership, vision, strategic planning and support tactical execution plans and is expected to work under minimal supervision with oversight provided by the Project Management Director within Card Services.

The primary responsibilities of the job include:
• Ensure predictable, consistent, and successful project delivery
• Provide a holistic view of the overall project to the organization and all stakeholders
• Exhibit proactive behavior by engaging in project planning activities, including but not limited
• to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies, risks and impacts; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project
• Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)
• Execute according to project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path
• Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes
• Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project
• Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
• Facilitate alignment and approach for all related client business areas to meet client objectives.
• Knowledgeable about how the organizations work; knows how to get things done through formal channels and the informal network. Understands the culture of organizations.

Basic Qualifications for Consideration:
• 6-10 years of previous senior project or program management and/or relevant experience
• Knowledge of and demonstrated experience in project or program management processes and methodologies, as well as, project lifecycle
• Experience driving large scale change efforts in an Agile product development environment
• Experience with matrix management of cross-functional processes and teams
• Familiarity with Project Management tools
• Possesses the following key skills/ behaviors:

• Possesses the following key skills/ behaviors:
• Stakeholder Partnership:
o Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Card Services/Fiserv to maximize program effectiveness and influence
o Poised and composed interaction with all levels of the organization (and across Division), including senior-level audience
• Judgment:
o Ability to practically apply project and program management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful program delivery within an agile environment
o Ability to adapt to and work effectively within a variety of situations and with various individuals
o Team Leadership:
o Ability to provide project leadership within a high-performance matrixed team expected to consistently deliver on time with a high degree of quality
o Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity.
• Accountability & Commitment:
o Ability to formulate and gain alignment on end state vision and roadmap for program
o Ability to achieve business outcomes and stakeholder satisfaction
• Business Acumen:
o Ability to provide a holistic view of a solution by coordinating with and monitoring all impacted business processes from initiation to delivery
o Ability to understand and take action when changes in program impact other business priorities
• Risk Mitigation/Problem Solving:
o Ability to uncover and take action on issues and risks
o Capable of communicates complex issues, risks and mitigation plans to address them to all impacted stakeholders
• Agile Process Governance:
o Ensure adherence to established agile product development life cycle processes and continued improvement through retrospectives in addition to product line strategies
o Ensure project work is executed reliably to meet roadmap commitments for strategic initiatives critical to driving the program, as well as, quick hits

Preferred Skills, Experience, and Education:
• Project Management Professional (PMP) certification
• Experience in banking, financial services, and/or software industries
• Bachelor’s degree in business or equivalent work experience

Fiserv is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


Job ID: 382711589992664827

This job is located in

Berkeley Heights, New Jersey, 07922

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