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Apple

Austin, TX

Project Manager, Support Readiness Jobs Near Me

LocationAustin, Texas 78737
Employment TypeFull Time
Date Posted2022-11-22
Direct Apply
Yes
Valid Through2023-10-24

Job Description:

The AppleCare Support Experience Special Projects Team is seeking a passionate Project Manager to manage a growing portfolio of contact center programs. This Project Manager will influence worldwide Apple Support strategy while owning several customer facing initiatives. This candidate will play a key role in guiding and delivering on AppleCare's capital investment portfolio. This position will be located on site in Austin, Texas.

Key Qualifications

  • 3-5 years experience managing projects or programs, including global, cross-organizational contact center or support initiatives, preferably with an emphasis on technology solutions
  • 1-3 years experience with regulatory compliance and auditing (in any industry)
  • Deep knowledge crafting service processes with the comprehensive customer journey in mind
  • Excellent written and verbal communication skills with experience distilling information for varied audiences: From day-to-day, meticulous tracking of project plans, to rolling up high-level overviews for senior leadership
  • Outstanding influencing skills to unify and collaborate with teams with varied strengths
  • Successful track record handling large-scale high profile projects and deadlines
  • Proficient knowledge of the system development life-cycles
  • Extensive knowledge of contact center tools and processes a plus

Description

This is a fast-paced, cohesive team with aggressive goals and tremendous drive! It is an outstanding opportunity to deliver new customer support experiences, while simultaneously representing the organization well beyond the contact center. The ideal candidate is: Obsessed with the customer support experience and passionate about delivering innovative solutions for our global Advisor population. A strategist with a long-term vision and track record for innovation, who will identify new opportunities while leading strategic and support programs. A highly independent project manager with proven delivery of high-quality work: strong organizational, time management, and documentation skills; Attention to detail even under pressure. A fantastic communicator with the ability to move fluidly between communication styles to meet a multifaceted audience. A problem solver who is responsible for the development and improvement of measurement methodologies to ensure ongoing program success. A cross-functional business partner with relationship-building skills who can guide business groups across the company to ensure initiative alignment with business vision and strategy.

Job ID: 4519646021384241921

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