Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
The U.S. Personal Banking (USPB) organization delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses. Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages, and investment advisory services. To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.
The Regulatory Exam and Customer Remediation Senior Lead will use their knowledge of data processing, financial service products, and core financial service processes to support OCC regulatory exam data requests and lead data analysis to identify populations impacted by system or processing issues. The Senior Lead will assist in developing standards, procedures, and core competencies to establish an end-to-end process for all data requests. They will collaborate with stakeholders across the organization to optimize the data process to ensure complete, accurate, timely and consistent responses. In the course of the work they will proactively identify data quality issues, their root cause, and work with partners in Risk and Control functions to ensure appropriate actioning thus reducing risk exposure. The role is part of the U.S. Personal Bank Analytics Data Capabilities, Controls & Analytics team which is central to part of the US Consumer Bank’s mission to treat data as a valuable business asset and improve the consistency and quality of data thus ensuring its fit for purpose.
Partner with Business Management and Operational Risk and Control to understand data requirements for OCC regulatory exam requests, define data specifications, define data extraction plan (approach, tasks, timeline), and determine appropriate data quality control checks and analytics
Partner with Business Customer Remediation Teams and Operational Risk and Control to understand populations impacted by system or processing issues in order to accurately identify all impacted customers and appropriate data to support remediation of the issue
Apply understanding of Cit U.S. Personal Banking business processes, data systems, data flows, as well as knowledge of regulatory policies and standards to support all activities for OCC exam data requests and customer remediations
Drive research and exploratory data analysis to identify and confirm golden data sources
Collaborate with other data professionals to extract, QC, clean, and validate data and create reports in order to review findings with data stakeholders and business management partners
Conduct root cause analysis, as needed, for identified data issues and data remediations
Collaborate with Data Management Team to catalog and ensure all identified data issues and concerns are actioned appropriately
Support development of documentation standards and procedures of all key data tasks (extraction, QC, issues, etc) and ongoing refinement of best practices
Responsible for ensuring for each data request consistent and complete documentation of key data activities (specification, collection, processing, cleaning, quality controls, and validation)
Develop effective working relationships with relevant partners and stakeholders across U.S. Personal Banking: Consumer Business Operations and Risk Controls (CBORC), Technology, Risk Management, Finance, Technology, Consumer Analytics, Enterprise and Federated Chief Data Offices, and Data Management
Present status updates, issues / challenges / risks and solutions to senior management, stakeholders and partners in a succinct manner to drive decision-making and actions
Direct and coordinate execution of data and documentation activities with off shore resources
Education and Qualifications
Bachelor's degree in Business, Finance, Engineering, Computer Science and/or Information Systems. Master’s degree preferred
At least 6-10 years of combined experience in the Financial Services industry. Retail Banking and Cards knowledge is preferred.
Experience with handling data from relational databases
Knowledge of programming languages (e.g., SAS/SQL, Python and/or R)
Familiar with full life cycle of data analysis (data requirements, design data extraction, data cleansing, etc)
Experience creating and analyzing large complex datasets with the ability identify, analyze, and interpret trends or patterns
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Experience with active role or participation in one or more data related initiatives such as data profiling, data quality controls, and/or data-related issue management and remediation efforts a plus
Strong communication skills required in order to partner with multiple teams to ensure appropriate integration of functions to meet goals
Excellent organizational skills, with the ability to work in a demanding and results driven, time critical environment.
Self-motivated and entrepreneurial spirit to identify problems or challenges and solve them.
Ability to drive progress with sometimes limited guidance and short turnaround times
Demonstrated relationship management and advisory skills with sponsors, key stakeholders, partners and team members.
Clear and concise writing (business and technical) and verbal communication skills to support decision-making and actions.
Excellent interpersonal relationship skills with ability to cultivate and maintain effective working relationships at all levels of an organization, even in remote circumstances
Problem-solving and critical thinking skills to identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
Willingness to pitch-in with other team members and provide coaching/mentoring to indirect team members
Job Family Group:
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.