Who We Are
Every minute of the day, people, businesses, and financial institutions are connecting with one another through payments and financial services technology from Fiserv. Fiserv drives this commerce through simplicity and innovation. You most likely use Fiserv products every day and may not even know it. If you have ever used credit card or gift card at a merchant, paid a bill or made a purchase online, used your phone to make a payment, worked in a bank, or reimbursed a friend through a payment app, then you have used Fiserv products.
Who We Want
We’re looking for people best described as…
A great listener who can communicate clearly and concisely with empathy
A master problem solver capable of handling any situation with composure, confidence, and grace
A dependable, self-motivated person of solid character with a “can-do” attitude and infectious positivity
Takes ownership of customers’ issues, relieving customers’ stress while guiding them to a quick and easy resolution
Seeking an opportunity they can grow in while developing new skills and capabilities
What You’ll Do
Everyone has had to call customer support at some point. You will be that person on the other end of the phone to help fix the problem. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer, but we’re looking for someone who will rely on their resources and is always up for the challenge. You will do this with business owners for everything from answering basic questions and account updates to more detailed research and analysis of billing and funding issues. Rest assured our combined training and ongoing support model will ensure your success!
When not on the phone with customers you will spend time reviewing performance, listening to calls, in coaching, training, business updates, and team engagement activities. These activities take place in Microsoft Outlook and Teams Channels as video conference calls on camera, chat or messaging, and email.
Basic requirements for consideration:
Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)
Quiet and secure home working environment free from background noise and distractions
Understanding of basic financial transaction processing and payments
Understanding of computers, internet navigation, and web applications
Internet speed requirements
To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the page
Ping less than 50 ms
Download greater than 12.0 Mbps
Upload greater than 2.0 Mbps
Strong work tenure with previous roles lasting 2 years or more
Experience working in a fast paced, high volume, metric driven call center environment
Things to know:
Training Start Date: 24 Jan 2023
Training Schedule and Length: TBD
Working Schedule: TBD
Pre-employment background, credit, and drug test are required.
This is a remote role but may not be performed in the following states: California, Colorado, Connecticut, Illinois, Massachusetts, New York, Oregon, Rhode Island, Vermont Washington D.C or Washington.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.