HomeMassachusettsSafety & Security Officer
The Charles Hotel

Cambridge, MA

Safety & Security Officer

LocationCambridge, Massachusetts
Employment TypeFull Time
Date Posted2022-11-23
Direct Apply
Valid Through2023-09-17

Job Description:

Job Summary As an employee of The Charles Hotel, you will benefit from having access to Blue Cross Blue Shield medical insurance starting from $1.16* weekly, travel benefits across multiple brands, a complimentary daily meal, $5 discounted daily parking, $500 referral bonus and advancement opportunities. In this role as a Safety & Security Guard, you are responsible for providing protection to... our hotel guests, employees and our property. You are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility. *Rate is subject to change. Responsibilities Qualifications • High School diploma or equivalent and/or experience in a hotel or a related field preferred • Certificate of Completion in Safety and Security Training (must comply with State requirements) • CPR First Aid and Heimlich maneuver certified preferred but not required. Responsibilities • Approach all encounters with guests and employees in a friendly service-oriented manner. • Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. • Comply at all times with The Charles Hotel standards and regulations to encourage safe and efficient hotel operations. • Answer phone and dispatch in a timely manner in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times. • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. • Maintain and review daily activity log. • Maintain confidentiality with respect to guest and Associate incidents. • Hold briefing with Guest Services staff both at the beginning and end of shift. • Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary. • Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.). • Assist guests to their rooms or help guests enter their rooms. • Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report. • Assist outside agencies as necessary. • Provide escort. • Assist HR/MOD with responding to Associate altercations. • Assist with intoxicated guests. • Be knowledgeable about hotel and guestroom locking systems. • Respond to security alarms and monitor TV cameras (CCTV) (if applicable). • Challenge suspicious persons. • Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property. • Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary. • In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner. • Receive deliveries; deliver requested items to guest rooms as needed. • Assist Front Desk with Express Check-outs and newspaper delivery as requested or applicable to the needs of the Hotel. • Works special functions attends meetings and/or performs other duties as required. • Perform any other duties as requested by management. Source: Hospitality Online

Job ID: 1720891058956881249

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