HomeMassachusettsSafety & Security Officer
The Charles Hotel

Cambridge, MA

Safety & Security Officer

LocationCambridge, Massachusetts
Employment TypeFull Time
Date Posted2022-11-23
Direct Apply
Yes
Valid Through2023-09-17

Job Description:

Job Summary As an employee of The Charles Hotel, you will benefit from having access to Blue Cross Blue Shield medical insurance starting from $1.16* weekly, travel benefits across multiple brands, a complimentary daily meal, $5 discounted daily parking, $500 referral bonus and advancement opportunities. In this role as a Safety & Security Guard, you are responsible for providing protection to... our hotel guests, employees and our property. You are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility. *Rate is subject to change. Responsibilities Qualifications • High School diploma or equivalent and/or experience in a hotel or a related field preferred • Certificate of Completion in Safety and Security Training (must comply with State requirements) • CPR First Aid and Heimlich maneuver certified preferred but not required. Responsibilities • Approach all encounters with guests and employees in a friendly service-oriented manner. • Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. • Comply at all times with The Charles Hotel standards and regulations to encourage safe and efficient hotel operations. • Answer phone and dispatch in a timely manner in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times. • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. • Maintain and review daily activity log. • Maintain confidentiality with respect to guest and Associate incidents. • Hold briefing with Guest Services staff both at the beginning and end of shift. • Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary. • Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.). • Assist guests to their rooms or help guests enter their rooms. • Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report. • Assist outside agencies as necessary. • Provide escort. • Assist HR/MOD with responding to Associate altercations. • Assist with intoxicated guests. • Be knowledgeable about hotel and guestroom locking systems. • Respond to security alarms and monitor TV cameras (CCTV) (if applicable). • Challenge suspicious persons. • Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property. • Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary. • In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner. • Receive deliveries; deliver requested items to guest rooms as needed. • Assist Front Desk with Express Check-outs and newspaper delivery as requested or applicable to the needs of the Hotel. • Works special functions attends meetings and/or performs other duties as required. • Perform any other duties as requested by management. Source: Hospitality Online

Job ID: 1720891058956881249

Cambridge, Massachusetts Jobs

The Charles Hotel Jobs

hotel

travel

benefits

safety

security

guest

training

friendly

compliance

scheduling

regulations

operations

auditor

visual

One Click Easy Apply with Gigzio

by clicking on apply, you agree to our
Terms of Use and Privacy Policy