A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of a "Hotel Front Desk Supervisor" for Sands Regency. The Sands is a full-service hotel-casino with over 300 rooms and wide variety of Slots, Table Games, and Bingo. The property offers a fully renovated Buffet and boasts the largest outdoor pool in downtown Reno.

Our employees are supported with a comprehensive benefits program that include the following:

$500 Referral Bonus
Tuition Reimbursement
Wellness Programs-Get paid to go to the doctor
7 paid Holidays
80 hours of Vacation after 1 year of employment
48 Hours of Paid Sick Leave available immediately and renews annually
We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
Employee Assistance Program FREE of charge
Company paid Life Insurance and AD&D
Matching 401K program after 90 days
Employee Meal Discounts
Ongoing learning and development programs
Work towards your future advancement within the company-most of our supervisors and managers are promoted from within
A wide variety of other programs

Essential Job Responsibilities and Duties:

Directs and leads the activities of the Front Desk Clerks to ensure smooth flow of operations
Schedules all clerk breaks and lunches on assigned shift to ensure uninterrupted service
Coordinates with the different departments concerned regarding changes in promotions, events and hotel rate.
Updates front desk boards and informs Clerks on the changes
Answers all guests' complaints and billing problems
Coordinates with bus promotions arrival of busses for group check in
Blocks the required rooms the group guests
Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability
Coordinates with housekeeping and engineering department's on-going maintenance projects in the hotel
Prints our daily occupancy reports and distributes same to the departments concerned
Assists with Front Desk Clerk duties as needed

Skills, Education and Other Requirements

High School Diploma or equivalent preferred but not required
Knowledge of Microsoft Word
Fluent in English
Previous experience in the Hotel/Hospitality Industry preferred
Registration with the Nevada Gaming Control Board
Identification that establishes identity
Identification that establishes the right to work in the United States