Under the supervision of the You Yu Manager, a Butler provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Butler should be able to react to guest requests, challenges and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Butler will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.
Essential Job Functions: - Promote Hard Rock Mission, Mottos and Values to Amplified Service. - Provide personalized service to our guests in the Asian Gaming Suite. - Greets all VIP Hard Rock guests in a friendly and courteous manner. - Takes food and beverage orders maintaining excellent knowledge of all Hard Rock dining venues. - Serves meals, snacks, tea, hors d’oeuvres, non-Alcoholic beverages and other food and beverage items in Asian Gaming Suite from both casual and fine dining restaurants. - Arranges for restaurant reservations and requests to ensure guests receive priority service. - Coordinates special requests made by the guests on behalf of the guests, Casino Host or other management. - Purchases specialty items for guests with the approval of their Casino Host and or guests. - Is efficient and well organized and maintain adequate set up of the Asian Gaming Suite area daily. - Communicates effectively with You Yu management to ensure all food/beverage orders are correct and receive priority service. - Is responsible for adequate par stock of food/beverage, china, flatware, glassware, linen, dry/paper products to meet business demand. - Check Asian Gaming Suite before and during each shift to ensure proper set up and cleanliness are maintained. - Always maintain cleanliness of guest area, including removing dining plates, empty beverage cups and or containers. - Completes all side work duties prior to shift end to set their peers up for success. - Conducts an informative and detail-oriented pass down between shifts. - Report any facilities issue to management. - Attends training classes as requested by management to assist in furthering their knowledge and skills. - Consistent and regular attendance is an essential function of the job. - Performs all services, duties and tasks as defined in SOPs. - Responsible for cleaning and sanitizing work and public spaces. - Performs all other related and compatible duties as assigned.
Qualifications: - Two years college preferred as well as a minimum (2) two years management experience in first class hotel, casino, restaurant or related hospitality area. - A basic understanding of food and beverage service skills including room service, fine dining, wine and spirits knowledge or an equivalent combination of education and experience is required. - High School Diploma or equivalent required. - Excellent communication (written and verbal), guest service and interpersonal skills. - Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor. - Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. - Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. - Ability to work flexible schedules, including nights, weekends and holidays is required.
The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.