hardrockhotelsacramentocom

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hardrockhotelsacramentocom

hardrockhotelsacramentocom

SACRAMENTO, CA

$21,995 - $26,883

BUTLER - HIGH LIMIT SERVER

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Overview

Under the supervision of the You Yu Manager, a Butler provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks.  A Butler should be able to react to guest requests, challenges and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed.  A Butler will stay informed and know all hotel/casino facilities and services, special events and local attractions.  They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality.  He/she must present a professional appearance that guests and team members will find appealing and approachable. 

Responsibilities

Essential Job Functions: - Promote Hard Rock Mission, Mottos and Values to Amplified Service. - Provide personalized service to our guests in the Asian Gaming Suite. - Greets all VIP Hard Rock guests in a friendly and courteous manner. - Takes food and beverage orders maintaining excellent knowledge of all Hard Rock dining venues. - Serves meals, snacks, tea, hors d’oeuvres, non-Alcoholic beverages and other food and beverage items in Asian Gaming Suite from both casual and fine dining restaurants. - Arranges for restaurant reservations and requests to ensure guests receive priority service. - Coordinates special requests made by the guests on behalf of the guests, Casino Host or other management. - Purchases specialty items for guests with the approval of their Casino Host and or guests. - Is efficient and well organized and maintain adequate set up of the Asian Gaming Suite area daily. - Communicates effectively with You Yu management to ensure all food/beverage orders are correct and receive priority service. - Is responsible for adequate par stock of food/beverage, china, flatware, glassware, linen, dry/paper products to meet business demand. - Check Asian Gaming Suite before and during each shift to ensure proper set up and cleanliness are maintained. - Always maintain cleanliness of guest area, including removing dining plates, empty beverage cups and or containers. - Completes all side work duties prior to shift end to set their peers up for success. - Conducts an informative and detail-oriented pass down between shifts. - Report any facilities issue to management. - Attends training classes as requested by management to assist in furthering their knowledge and skills. - Consistent and regular attendance is an essential function of the job. - Performs all services, duties and tasks as defined in SOPs. - Responsible for cleaning and sanitizing work and public spaces. - Performs all other related and compatible duties as assigned.

Qualifications

Qualifications: - Two years college preferred as well as a minimum (2) two years management experience in first class hotel, casino, restaurant or related hospitality area. - A basic understanding of food and beverage service skills including room service, fine dining, wine and spirits knowledge or an equivalent combination of education and experience is required. - High School Diploma or equivalent required. - Excellent communication (written and verbal), guest service and interpersonal skills. - Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor. - Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. - Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. - Ability to work flexible schedules, including nights, weekends and holidays is required.

Additional Details

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Job ID: 119834396923657062