Senior Unified Communications Engineer - Remote

Description
The Senior Unified Communications Engineer is responsible for evaluating, designing, and implementing collaboration solutions that fall in line with business needs and requirements. The Engineers work on problems of diverse scope and complexity ranging from moderate to substantial.
Responsibilities
Responsibilities
The Senior Unified Communications Engineer is responsible for designing and implementing all or part of the organization's complex Virtual Meeting & Conferencing infrastructure in line with pre-identified business needs and requirements. The Senior Unified Communications Engineer works on problems of diverse scope and complexity ranging from moderate to substantial.
The Senior Unified Communications Engineer may support of one or more of the following: Virtual Meeting Platforms, A/V Room System infrastructure, Broadcasting/Streaming, Softphone, mobile applications, PBX infrastructure, Voice over IP, IVR, voicemail services, wireless devices, call routing technologies, Audio/Video conferencing, Zoom, and related telephony services. The complex infrastructure may include multiple technologies from multiple vendors, such as Microsoft, Zoom, CISCO Unified Communications, Avaya/Nortel, Poly, Wowza, and others. This position employs recognized best practices to minimize unplanned service outages and maintain facility availability. This position may coordinate with other IT functional areas on systems upgrades or modifications, to minimize disruptions. This position troubleshoots more complex problems that have escalated within the Virtual Meetings function. This position may be involved in the design of complex configurations or in the evaluation and administration of Virtual Meetings & Conferencing systems. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision. Uses independent judgment requiring analysis of variable factors and determining the best course of action.
Required Qualifications

• Bachelor's degree in computer science or related field experience in lieu of degree
• 5 or more years of Unified Communications/O365 experience
• Experience planning, designing, and implementing enterprise solutions
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• O365 tenant experience
• Knowledge of Azure AD
• Willingness to take on new products and platforms

Additional Information
For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:

• Provide proof of full vaccination, including booster or commit to testing protocols OR
• Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available.
Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours
40
Scheduled Weekly Hours
40