Job Number 22110769
Job Category Sales & Marketing
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States
Position Type Management
Located Remotely? Y
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
? JOB SUMMARY
The Senior Director, Commercial Performance (Premium Brands) is an advisor and expert in all aspects of performance for Marriott's Premium brands (https://www.marriott.com/marriott-brands.mi#premium) . This role leads commercial analysis related to product, financial and operational performance and leads the assessment of them into initiatives. This role will lead a Brand Performance pod to deliver high-quality strategic perspectives on the competitive landscape and our brands’ positioning. Core partners for this role include the Brand teams, Revenue Management, Finance, Global Quality, CX. This role will collaborate with these key teams to track each brand’s Commercial and Operational performance, evaluate Product quality, and craft strategies/initiatives to drive improvement.
Education and Experience
4-year degree from an accredited university in Business Administration, Marketing, or related major, MBA a plus.
4+ years of experience in Banking/Finance, Strategy Consulting, Market Research, or similar analytical role
2+ years of managerial experience
Problem solving and strategy expertise (e.g., structuring and analyzing ambiguous problems, driving implications from complex data)
Demonstrated command of data and insights from a variety of internal and external sources to shape narratives about customer and brand opportunities
Proven ability to lead and work with cross-functional teams, using data and insights to influence decision-making
Sensitivity to global communication needs
CORE WORK ACTIVITIES
Lead competitive intelligence and brand landscaping efforts
Drive competitive intelligence/brand research roadmap
Develop insights on brand positioning, particularly for Marriott International’s Premium brands
Deliver high-quality strategic perspectives on competitor brands
Drive commercial and operational insights & strategy development
Work alongside Revenue Management to build and manage a comprehensive dashboard for each brand
Collaborate with Global Design to develop and manage renovation dashboards
Work alongside Global Operations to gauge performance in food and beverage, guest experience and other areas
Develop and leverage insights to craft pragmatic strategies to drive improvements
Lead and Develop Brand Performance team
Establish high-standards for data-driven thinking and decision making for Brand Performance team
Support culture of test and learn through strategy development, operating model recommendations, etc.
Maintain high performance levels by hiring the best candidate(s), providing direct report(s) with development opportunities, addressing performance issues, and aligning performance and rewards to departmental goals
Nurture individual team and department-wide efforts to improve Global Brand & Marketing team culture and work environment as reflected in annual associate survey results and informal feedback forums
Deliver executive communication
Engage frequently with executive stakeholders across Brand, Revenue Management, Global Operations, Design, etc.
Present analyses, research, and insights in key forums across the business
Ability to influence decision-making by bringing data, analyses and insights to bear on key business challenges and opportunities
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specificstrategic work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.