HomeNew YorkSenior Manager, Sales Enablem...
ServiceNow, Inc.

New York, NY

Senior Manager, Sales Enablement Business Partner - Work From Home

Employment TypeContractor
Date Posted2022-06-08
Direct Apply
Valid Through2023-05-31

Job Description:

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Customer Success Group- Enablement (CSGE) Organization

The CSG Enablement organization is an instrumental function in developing key skills in the field to provide exceptional experiences and value to our customers. The CSG Enablement organization equips sellers with relevant programs, training, resources, and tools to provide best-in-class digital transformation in the market. We help sellers develop skills, knowledge, and high-performing habits that help our customers achieve success faster, smarter, and more effectively.

The Senior Manager, Sales Enablement Business Partner (Sales EBP) plays a critical role in developing key sales skills and competencies for our sellers and field representatives. The Sales EBP are the trusted enablement business partner to leaders and sellers in the field. They are responsible for providing tools, resources, skills, and knowledge necessary to improve overall effectiveness, efficiency and demonstrate differentiated value to our customers. They will also be on point to drive, support, and execute numerous regional and global enablement efforts.

The role is instrumental in developing skills to speak our customer’s language, articulate their unique business processes and recognize buyers/personas. The role also helps our sellers maintain relevancy at every single touchpoint in a sales lifecycle and in the evolving market. The role is responsible for facilitating enablement alignment across cross-functional departments in the Americas region. The Sales EBP designs and applies leading learning principles on enablement programs to accelerate comprehension and demonstration of new sales skills in the field.

The ideal candidate will have strong experience in advancing selling skillsets in the field, executing sales enablement programs, and the ability to drive cross-functional teams through outcome-based enablement strategies. This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven record of accomplishment in leading sales enablement programs.


  • #1 Be the trusted enablement business partner to of sales leaders and sellers in the field

  • Provide sellers with relevant knowledge, skills and tools to achieve sales objectives/priorities

  • Advocate for the sellers/learners and global enablement programs

  • Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.)

  • Drive awareness of global and regional enablement programs

  • Drive feedback into global enablement programs

  • Run effective enablement research and discovery

  • Partner with the global sales enablement organization (CSGE) and subject matter experts on enablement programs, content, curriculum, deployment and metrics

  • Leverage global knowledge assets to construct, deliver or facilitate enablement solution for regional specific sales enablement needs

  • Reduce the noise in the field and provide clarity to relevant enablement that drives sales priorities/strategies

  • Manage and communicate your enablement program portfolio including, active and completed programs, updates, success metrics and calendar.

  • Collaborate with cross-functional teams on enablement priorities

  • Run effective enablement prioritization with stakeholders

  • Build content and facilitate deliveries as appropriate


  • 5+ years in sales enablement

  • 5+ years in sales or supporting sales roles

  • Ability to build trusting relationships with stakeholders

  • Manage stakeholder partnerships

  • Demonstrate leadership presence and collaborate across all levels of the organization

  • Excellent communicator:

  • Active and empathetic listener

  • Courageous, transparent and articulate communicator

  • Comprehends and articulates sales methodologies and operating models

  • Read and interpret sales performance reports for strengths and gaps

  • Architect/Construct outcome-based enablement programs

  • Ability to facilitate enablement sessions

  • Ability to remain agile in changing and fast-paced environment

  • High energy with positive energy and a growth mindset

  • Bachelor’s Degree or equivalent experience

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at ***** for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

Job ID: 187651260081604370

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