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Products and Technology
Salesforce Commerce Cloud is the global leader of cloud-based commerce solutions that enable the world’s most recognized brands to easily design and deploy robust commerce sites and experiences. Customers use our highly scalable and integrated cloud platform to quickly launch and manage multiple commerce stores, initiate marketing campaigns, and drive commerce traffic on a global scale. We are focused on delivering a platform powered by API-first services that enable both internal and external developers to easily build trailblazing commerce experiences that are unique, personalized, and fast into every touchpoint.
You will be a major influencer in building out the next-generation API-first storefront for Salesforce Commerce Cloud. These storefronts are built with Progressive Web App (PWA) technology using React and Node.js. Successful candidates will have the ability to bridge business and technical considerations to bring innovative and effective products to market. This role is a unique opportunity for a candidate who is motivated, talented and a strong leader – an individual who can set a product vision and strategy, build an engaged developer user community, manage a backlog, and drive the organization forward to deliver against the vision.
Have a passion for modern front-end technologies, frictionless shopper experiences, and an API-First mentality
Have a successful track record delivering developer-oriented products to customers
Have demonstrated success working with engineering and UX teams to build a backlog and manage releases
Know how to work across teams to drive alignment
Have a successful track record communicating product strategy to internal and external audiences
Responsible for roadmap, prioritization, market and competitive intelligence, requirements, adoption, sales and pre-sales support, training, partner support, and marketing support.
Work closely with development teams, design, and UX acting as product owner and managing the backlog
Work closely with customer and partner development teams to collaborate on building the leading modern storefront framework and strategic objectives
Work with our internal Developer Relations teams to formulate and improve the overall developer experience.
Take accountability for the realization of the product vision through product delivery, company enablement, and customer/partner adoption.
Capture and document market needs and product requirements necessary to succeed in the markets we serve – use cases, personas, cross-functional deliverables.
Demonstrate excellent communication and presentation skills both internally and externally. This is essential to gaining buy-in and collaboration internally and supporting our customers and partners externally.
Engage directly with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.
Perform the role of a champion to promote and evangelize the product and new features with marketing, sales, support, professional services, partners, and customers.
Participate in industry events, campaigns, customer advisory boards, and social media communications
PROFESSIONAL EXPERIENCE/SKILLS REQUIRED:
Bachelor’s degree in a technical field preferred
Sufficient product management experience involving the entire lifecycle of a product from design, beta, GA, release, support and enablement, and growing adoption. Ideally in technical areas related to front-end and web development frameworks, APIs, open-source community building, and/or providing development tools/resources to customers.
Experience with the technical details of modern front-end web technologies like, Progressive Web Apps (PWA), NodeJS, React, Chakara UI, and/or others. Demonstration of building and operating the application, as well as participating in technical conversations with customers/partners will be a requirement.
Experience as a product owner in an agile development environment
Proven track record of setting aggressive delivery goals and rallying the team to meet those critical goals.
3+ years of experience with knowledge in the area of e-commerce, web development, or the creation of development tools
Experience working with front-end engineers and UX designers
Exceptional critical thinking & analytical skills and the ability to make informed & fast decisions related to product feature design and direction. Demonstrated experience of ‘owning’ the decision/solution.
Leadership & command presence is required; the ability to lead product vision, strategy, and feature decisions across geographically dispersed teams are essential.
Ability to engage in detailed technical discussions with customer and internal engineering teams as part of making technology-related product decisions
Experience with Salesforce Commerce Cloud storefronts (SFRA, SiteGenesis) and APIs is a plus
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