IND. LIVING DINING SERVICES
DINING ROOM MANAGER
Acacia restaurant, The Overlook Community
Part-Time positions available
LEADERSHIP: ORGANIZATIONAL CULTURE
Responsible for exemplifying the leadership behaviors of our organization.
Empowering individuals to realize their potential in the communities where they live and work.
Integrity- saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally
Respect for Individual Choice- empowering and supporting others in their self-determination for health and well-being, as they define it
Compassion- understanding and sympathetic of others
Creativity- thinking wildly, planning accordingly
Grace- putting people at ease, without compromising performance or outcomes
“We believe in empowering individuals to realize their potential where they live and work”
Do you have a driving passion for the “Art of Hospitality’ and enjoy showcasing your talents by serving others? Does creating fun dining experiences and lasting memories also bring you happiness? Do you want to work in a supportive culture where you are appreciated and excellence is recognized and valued? If so, then the Acacia restaurant at The Overlook may be the place for you. We are looking for a Server whose experience and talent will compliment and inspire our growing Culinary Services Team. Our ‘Acacia’ restaurant offers our Residents casual-upscale experiences in lunch, dinner and brunch on Sundays. Our offerings are crafted from Fresh, Real and Local ingredients and served to our in a warm and inviting atmosphere. We are changing senior living. Our compensation for server roles begins at minimum wage, more with experience, our model does not allow gratuities. We have excellent benefits, including complimentary meals, ‘pay on demand’, free parking and we provide laundered service uniforms. Evening Shifts generally end by no later than 8:30 pm. Part time positions require a minimum commitment of 3 or more shifts per week, full time positions are 40 hours per week and work both lunch and dinner. We serve 365 days a year, including holidays and weekends. Roles in Culinary Services at The Overlook are also considered ‘essential’ and may require your availability in times of inclement weather or declared states of emergency’. If working at The Overlook interests you, please apply!
Responsible for demonstrating the service tips of the organization during all interactions.
Smile with Eye Contact and a Warm Greeting
Respond and Follow Through Professionally, Accurately, and Promptly
Measure and Improve
Responsible for following criteria prioritized and defined by our organization during/within the decision making process.
Provide an engaged and attentive dining experience to our Residents and their guests conveyed with genuine hospitality and smiles in a formal, upscale dining setting.
Full table service includes but is not limited to - greeting guests upon arrival, taking meal orders, serving meals in a respectful, compassionate manner, clearing and resetting tables.
Work is performed in accordance with all policies, sanitation standards, and regulations
Work performed requires standing for extend periods of time, ability to balance trays of plated meals, eye-hand coordination such as pouring beverages table side, bending, reaching and the ability to lift up to 50 lbs comfortably and more with assistance
Completing assigned “side work” that supports the efforts of the Team, such as polishing silverware, folding napkins, brewing coffee, preparing stations for service, etc.
Demonstrate a high degree of respect, attention, patience and care toward our residents and their guests
Role requires the operation of point of sale software
Be on time for assigned shifts
Prior restaurant, hotel, club or catering experience is preferred but not required.
Must be at least 16 years of age.
Great communication skills and the ability to multi-task and manage time effectively are required.
Basic computer skills are required.
When you choose The Overlook, you join a team of passionate professionals who care deeply about working in healthcare and serving those in their community. The Overlook is a non-profit organization that puts their residents, patients, team members and community first.
Our Team of professionals is focused on building and fostering a great working environment!! While we may work autonomously much of the time, teamwork is the reason for our great outcomes, happy staff members and customers!
Located on a beautiful 450 acre campus in Charlton, Massachusetts, The Overlook Retirement Community and Health Center offers 221 independent living residences and a complete continuum of care including post-acute, assisted living, memory care, CARE management services, and skilled nursing for long and short-term care needs. The Overlook sponsored by the Masonic Health System of Massachusetts has a proud tradition of service since 1911.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage all applicants of all ages.
The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.
The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.
The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.
THE OVERLOOK WAY:
All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."
Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally
Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it
Compassion: understanding and empathy for others
Creativity/Innovation: thinking wildly, planning accordingly
Grace: putting people at ease, without compromising performance or outcomes
JUST SOME OF OUR BENEFITS AND PERKS:
Solid Track Record of Promoting
Team Members from within
Plenty of Free Parking
Free Daily Lunch on
Vacation, Sick, Holiday Time + Floating Holidays
Flexible Spending and Health Reimbursement Accounts
Employee Assistance Programs
Short + Long Term Disability, Life Insurance
Medical, Dental, and Vision Insurance
Access to Fitness Center, Pool, and Onsite Massages
In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.
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