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Spartanburg Marriott

Spartanburg, SC

Spartanburg Marriott Hiring for Front Desk Agent at Spartanburg, SC

Location250 S Church St, Spartanburg, South Carolina 29301
Employment TypeFull Time
Date Posted2022-09-07
Direct Apply
Yes
Valid Through2023-06-26

Job Description:

Job Description

 

 

About Us:
At the Spartanburg Marriott we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Spartanburg Marriott can mean for you!

Description:
The Spartanburg Marriott is hiring an extrovert who likes to meet new people for a Part Time or Full Time Front Desk Agent. A Front Desk Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups’ high standards of quality.

The Front Desk Agent will:
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel’s marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guest’s challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

Requirements:
Education:
High school diploma preferred.

Experience:
No prior experience required. Prior hospitality experience preferred.

Licenses or certificates:
No special licenses required. Individuals are required to meet the minimum bonding standards.

Grooming:
All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other:
Applicants with additional language skills preferred.

Job ID: 1065459122669584195

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