HomeMichiganSr. IT Support Specialist
Hexagon Manufacturing Intelligence

Novi, MI

Sr. IT Support Specialist

LocationNovi, Michigan 48375
Employment TypeContractor
Date Posted2023-05-20
Direct Apply
Valid Through2024-04-29

Job Description:

About Hexagon Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Hexagon\'s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Vacancy Name Sr. IT Support Specialist

Vacancy No VN5004

Work Location Novi

Location Country United States

Basis Employee

Employment Type Regular

Duration (if Temporary Contract)

Main Tasks & Requirements 


Hexagon\'s Manufacturing Intelligence, division is seeking a Sr. IT Support Specialist for our Novi, MI location.


AtHexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.



The Sr. IT Support Specialist manages the support process to end users for basic computer, application, system, device, access, and hardware issues. Identifies, researches, and resolves the most complex technical issues. Responds to phone, email, and online requests for technical support. Documents, tracks, and monitors the issue using applicable systems and tools. Coordinates with other teams or specialists to resolve issues. Responsible for the resolution of escalated issues of higher difficulty.


Responsibilities:  Oversees the support ticket system for employee incident reporting, tracking, and resolution

Supervises and provides technical support related to computer systems, hardware, and software

Answers complex queries and addresses system and user perplexing issues in a timely/professional manner

Works with the IT team and interacts with system and computer users across the company

Onboards and offboards users

Trains users on systems and computer functions

Supervises the daily system performance, troubleshoot issues, and follows-up/follows-through with essential aspects of the day-to-day functions

Maintains computer systems and serves as a point of contact in the event of a system failure

Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)

Schedules user PCs maintenance checks, ensuring upgrades and configurations are performed timely

Oversees the inventory process of all equipment, software, and license users

Installations, configurations, and upgrades PC software

Drafts and creates/updates process and procedure manuals for Manager approval

Assigned to support processes that are complex and/or critical in nature

Remains up to date with advances in technology and industry best practices

Remains current with skills by attending training classes, independent research, and seminars as needed

Point person to assign complex technical and business matters

Assigned a team lead role for a work group performing advanced, complex project related tasks

Mentors staff in order to their skill/knowledge through advice, coaching, and training opportunities 

Performs other related duties as assigned


Qualifications:  Bachelors\'in Computer Science or related discipline preferred. Min of an Associates degree required

Minimum of 10years of related experience

Job ID: 4355223903497339202

Novi, Michigan Jobs

48375 Jobs

Hexagon Manufacturing Intelligence Jobs

Computer Support Specialists Jobs





















One Click Easy Apply with Gigzio

by clicking on apply, you agree to our
Terms of Use and Privacy Policy