HomeMissouriSr. Technical Writer - Finxac
Fiserv
Fiserv

Jefferson City, MO

Sr. Technical Writer - Finxact

Location1750 Jefferson St, Jefferson City, Missouri 65109
Employment TypeContractor
Date Posted2022-09-07
Direct Apply
Yes
Valid Through2023-06-05

Job Description:

Position Summary

As part of a dynamic team building the next-generation core-as-a-service banking platform, the Technical Writer will play a key role in creating and delivering content to enable a rapidly growing partner and client ecosystem.

Essential Duties and Responsibilities

The type of activities expected to be performed at this level include, but are not limited to:

Writes and edits technical documents including online reference materials, learning artifacts and product manuals?

Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process?

Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding?

Determines the type of publication and/or artifact that will best serve the project requirements?

Takes ownership of the complete authoring process, from ideation to publishing · Takes full ownership of content release timelines and scheduling?

Works cross-functionally with product, engineering, services and marketing teams to build a cohesive body of knowledge?

Edits and publishes documentation authored by other parties within the company?

Writes and edits procedural documentation such as user guides and manuals?

Research API’s and financial product samples to fully understand the product?

Gathers feedback from stakeholders to improve technical documents.?

Performs other related duties as assigned

Education and Experience Minimum Qualifications

A Bachelor’s degree in related discipline such as Communications, Training/Education, Business Management, or Information Systems, or the equivalent combination of experience and education?

Related work experience in a bank of other financial industry organization?

Experience within the financial technology and services space?

Experience writing transactional knowledge content that focuses on efficient issue resolution?

A comprehensive portfolio of writing catered to both technical and non-technical audiences?

Experience transforming the layout of a document to increase visual appeal, allow easy scanning and at-a glance comprehension?

Experience using knowledge management collaboration tools such as Salesforce, Oracle, ServiceNow, etc.?

Experience with authoring content in markdown and leveraging version control systems such as Git, Mercurial, Subversion, etc.?

Experience with RESTful application programming interfaces (API)

Core Competencies

Creativity.

Collaboration.

Customer service.

Efficiency.

Editing and proofreading.

Location/Travel

Remote (telecommute) position within the contiguous United States.

Minimal travel (<5%) for occasional team meetings.

Supervisory Responsibility

None.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work may vary but generally Monday through Friday 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.

Job ID: 2524286810352855463

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