Student Financial Services Billing Coordinator
Rochester, NY (http://maps.google.com/maps?q=2301+Westside+Drive+Rochester+NY+14624)
TheOffice of Student Financial Servicesis seeking afull-time(40 hours/week),Student Financial Services Billing Coordinatorto manage and provide billing and invoices for all student populations including all adult and graduate programs. Helps to ensure the effective operation of the student financial services office by utilizing knowledge and expertise in systems management and applying it to the office operations. Responds to inquiries with accurate and timely information. Assists in outgoing call campaigns; deadline reminders, collection outreach and other notifications as necessary. Maintains professionalism and exceptional customer service; even during occasional emotionally charged conversations. Responds to inquiries with accurate and timely information. Communicates and works with other student services offices to timely and effectively resolve student inquiries. Timely documents pertinent information or discussions with students in PowerFAIDS and PowerCAMPUS. Serves as “on-call” counselor when necessary. This includes phone, walk-in, and appointment counseling. Manages billing and invoices for specific student populations including all adult and graduate programs. Ensures that our billing system is up to date on all tuition charges, fee costs and billing rules. Works with our Finance office to ensure smooth flowing information to our general ledger. Helps to ensure the effective operation of the student financial services office by utilizing knowledge and expertise in systems management and applying it to the office operations. Ensures effective operation of the area of responsibility within the Student Financial Services Office by developing and recommending policies, adapting the systems to maximize efficiency, working collaboratively with colleagues, and performing duties as assigned.
Excellent listening and counseling skills, including the ability to discern information, handle sensitive situations with confidence and formulate the best plan/resource to assist students. Expert understanding and proficiency with computerized information and billing and financial aid systems and experience in PowerFAIDS or PowerCAMPUS preferred. Excellent math and calculations with speed and accuracy. Working knowledge of federal financial aid regulations. Proficiency in Google and Microsoft suite software. A successful candidate will be able to demonstrate cultural competence and must value the principles of diversity and equity.