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Supervisors of Personal Care and Service Workers Jobs
Supervisor Patient Access
Advocate Illinois Masonic Medical Center, Chicago, IL
Hours: 4:00 p.m. - 12:30 a.m. every other weekend. Saturday and Sunday time based on business need usually either 7:00-15:30 or 15:00-11:30.
Weekend on call rotation is every other week aligns with weekend you are working.
High School Graduate.
Typically requires 3 years of experience in customer service in a Health Care environment or related field.
Knowledge, Skills and Abilities Required:
Prior experience with such things as: Health Insurance Portability and Accountability Act (HIPAA), patient admitting software, centralized scheduling or call center setting, Joint Commission standards, Medical Insurance/Medicare, and medical legal consent.
Leadership or senior level staff experience, preferably in medical admitting or similar environment.
Must possess a high level of demonstrable customer service/customer relations skills typically obtained through customer service work experience.
Exceptional verbal and written communication skills.
Demonstrated organizational, coaching, and counseling skills, including the ability to supervise large numbers of staff in a fast~paced, unpredictable environment.
Proven effective critical thinking, creativity, problem solving and decision~making skills.
Self~directed, flexible and possesses the ability to handle a high degree of pressure with effective time~management.
Intermediate computer skills with Windows applications and other automated systems.
Maintains competency with hardware, software and interface components of the PAS information technology systems.
Previous experience in multi~department or multi~facility supervision preferred.
Licensure, Registration and/or Certification Required:
Physical Requirements and Working Conditions:
Sits, stands, bends, twists and reaches above shoulders the majority of the workday.
May be required to frequently lift up to 10 lbs. and occasionally lift up to 20 lbs. May also be required to push/pull with 50 lbs. of force when transferring patients.
Position requires travel. May be exposed to road and weather hazards.
Sensory requirements include vision, hearing and touch.
Exposed to a normal office environment, with significant patient and public contact.
Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Supervises designated departments at specified site(s). Assures accurate and complete information is procured to meet the requirements of registration, medical record initiation, billing, finance, marketing, governmental agencies and other initiatives. Coordinates with other site supervisors to assure seamless patient access and consistency with staff performance relations in all Patient Access areas.
Based on operational hours (24/7), has 24 hour accountability at assigned sites, oversees and manages daily operations, delegates responsibilities to appropriate staff, and maintains adequate staffing levels.
In collaboration with the manager or director, sets short and long~term goals based on established priorities of the department and facility objectives.
Collaborates with interdisciplinary management, Patient Access Services (PAS) Quality and Training, Information Systems (IS), Business Office, and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and site strategic initiatives.
Resolves issues or inaccuracies involving hospital business office billing.
Participates in multidisciplinary teams for process improvement. Utilizes performance improvement techniques and quality/quantity standards to analyze processes
Job ID: 5064271607056113278
Chicago, Illinois, 60629