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Providence, RI, RI

TAX AIDE II Government Pension Jobs Near Me

Job Description:

GENERAL STATEMENT OF DUTIES: To provide assistance and authoritative information regarding complex issues concerning state tax laws to taxpayers and their representatives by telephone, correspondence, email or in person; to interview taxpayers and their representatives in order to determine the nature of their tax problems and to advise as to the best solution to those problems; as assigned, to serve as a lead worker in the performance of a variety of paraprofessional and complex clerical support functions within the scope of a large section, including the review and adjustment of forms and records, data retrieval, posting payments resulting from billings, notices and levies, etc., and posting and reconciliation of accounts; to do related work as required.SUPERVISION RECEIVED: Works under the general supervision of a supervisor from whom assignments are received with some instructions; work is reviewed and evaluated at completion based on the results obtained and on conformance to the laws, regulations and procedures pertaining to the various taxes for which the division is responsible.SUPERVISION EXERCISEDLeads, mentors and/or trains clerical or paraprofessional workers assigned to assist.
  • To provide assistance and authoritative information regarding complex issues concerning state tax laws to taxpayers and their representatives by telephone, correspondence, email or in person; to interview taxpayers and their representatives in order to determine the nature of their tax problems and to advise as to the best solution to those problems. 
  • To interview taxpayers and their representatives in order to determine the nature of their tax problems and to advise as to the best solution to those problems.
  • As assigned, to serve as a lead worker in the performance of a variety of paraprofessional and complex clerical support functions within the scope of a large section in the Division of Taxation, including the review and adjustment of forms and records, data retrieval, posting payments resulting from billings, notices and levies, etc., and posting and reconciliation of accounts.
  • To provide technical assistance to taxpayers in all areas of Rhode Island taxes in person, by telephone, or by correspondence to taxpayers and/or their representatives.
  • To handle telephone, email, and in-person requests for information, or assistance, from the public and other state agencies. 
  • To assist with the review and inquiries on various applications and updating taxpayer records.
  • To perform a variety of tasks in a large section, such as processing approved penalty waivers, updating interest figures on liabilities, following up to employees on proper disposition of wages subject to levy, and preparing statistical data for receipt, accounts receivable or section reports.
  • To advise taxpayers concerning their rights to file claims and to assist taxpayers in the effective preparation of such claims.
  • To explain the requirements for and to assist taxpayers in preparing applications for extensions of time to file various tax returns. 
  • To assist taxpayers in answering requests from tax officials for information, particularly when such requests for information or clarification are made in order to perfect unprocessable returns.
  • When taxpayer service workload permits, to perform duties in such areas as collections or audits which are commensurate with the duties above.
  • To review tax forms (e.g. levy request, permit applications) for completeness and accuracy of preparation.
  • To perform various tax functions on an integrated tax system including but not limited to processing payments, creating coupons, unsuspending tax returns, generating correspondence and processing and attaching documents to taxpayer accounts.
  • To perform various duties for tax administration using databases, spreadsheets and word processing software.
  • To do related work as required.
KNOWLEDGE, SKILLS AND CAPACITIES:  A working knowledge of and the ability to interpret and rapidly recall various state tax laws, regulations, practices and procedures; the ability to meet and deal with taxpayers and their representatives, including stressful situations involving adverse actions on the part of the Division; the ability and judgment to insure that the tax laws, regulations and procedures are interpreted with consistency and equity for all taxpayers; the ability to prepare taxpayer’s returns; a familiarity with the basic working of data retrieval systems related to computer processing and the ability to interpret the data so retrieved; knowledge of Windows Operating Systems, usage of a personal computer (PC) and standard desktop office tools; capacity to navigate a computer while on the telephone and while providing in-person assistance; the ability to provide clear and accurate information to taxpayers, agencies, employers and other interested parties; the ability to interact with applicants/recipients, the public and co-workers in a professional, tactful and courteous manner; the ability to follow verbal and written instructions and to review and complete tax-related forms and documents; and related capacities and abilities.
EDUCATION AND EXPERIENCE: Education: Possession of an Associate’s degree, including or supplemented by courses in business, finances, accounting or taxes; andExperience: Employment in a responsible position involving the review of tax forms/records and interaction with the public.Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

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Job ID: 2478766032491830601

Providence, RI, Rhode Island Jobs

02908 Jobs

Tax Examiners and Collectors, and Revenue Agents Jobs

tax

tax laws

correspondence

performance

professional

clerical support

records

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