Meridian Technologiesis currently seeking a Technology Support Specialist I for an opportunity in Columbia, SC!
Notes:
o Looking for someone who is Computer Literate with MS Office, especially MS Excel and running reports.
o Windows 10 Customer Service but call center not required Detail Oriented Follow Written Procedures.
o Ability to be flexible.
o Troubleshooting, Documentation, etc.
Job Description:
Duties:
o Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
o 80% Receive and respond to customers for technical support or services.
o Enter requests utilizing appropriate tools and processes.
o Thoroughly document communication with customers and complete requests or issues of basic complexity.
o 15% Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
o 5% Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.
Required Skills and Abilities:
o Strong customer service skills.
o Good problem solving skills.
o Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
o Understands basic technical problems and solutions in relation to the business environment.
Required Software and Other Tools:
o Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
Preferred Skills and Abilities:
o Understands the industry's business systems and processes.
Work Environment:
o Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center
Required Education:
o Associate Degree or higher level degree in Computer Science, Information Technology or other job related degree.
Degree Equivalency:
o 2 years of job related work experience.
Required Work
Experience:
o None
Work
Experience:
o 1 year-technical call center experience.
About Meridian Technologies:
Over its 20-year history in business, Meridian has earned a reputation for being a trusted business and technology advisor to some of North America's most noted brands. Our core capabilities span a broad array of technologies, solutions, and platforms. Our key technology practice areas include Advanced Analytics/Data Science, Agile Development, Application Development, Cloud and Infrastructure, Digital Transformation, Delivery Leadership/Project Management, Information Security and ERP (SAP, Oracle)
www.Meridiantechnologies.net
We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. Meridian Technologies is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.Estimated Salary: $20 to $28 per hour based on qualifications.