Technology Support Technician
Maintains computer software images for placement on the computer hard drives of desktops, in labs and in mediated classrooms, reflecting ITS configuration standards, Active Directory policy and categories approved by ITS leadership.
Essential Job Functions of Position
Installs images and additional licensed software supported by ITS on desktop, lab and mediated classroom computers, and additional software on the desktop, lab and mediated classroom equipment with departmental and ITS leadership approval.
Installs, and registers on the network, University computer systems in labs, offices and mediated classrooms.
Troubleshoots hardware and software issues through diagnostic tests, Internet research and vendor consultation, and implements the best course of action for resolution.
Works with the vendor, online and through telephone support, to obtain replacement parts and installs computer hardware components.
Provides telephone and face-to-face support to Washburn employees regarding computer software, hardware and network issues; refer issues to other areas of ITS for resolution when necessary.
Maintains records of daily activities including installations, troubleshooting and repairs, for the purpose of tracking user-specific issues, equipment maintenance and invoicing customers for parts.
Updates inventory records as necessary to provide for correct location and identification of computer assets.
Performs additional job-related duties as assigned or as appropriate.
Non-Essential Job Functions of Position
Education and Experience
High School diploma, GED, or equivalent.
Preferred: Associate degree in computers or electronics. Experience working in an educational environment.
Knowledge, Skills & Abilities
Problem-solving, organizational and interpersonal communication skills. Proven ability to maintain confidentiality of information.
Licenses, Certifications & Registrations
CompTia A+ certification is required within 6 months of employment.
Preferred: CompTia A+ certification.
Additional Requirements (e.g. Physical Demands)
Ability to move equipment weighing as much as 50 pounds on a daily basis.
Campus Security Authority
Special Instructions to Applicant
Competitive Rate of Pay
Regular Business Hours
- After completing one year of service in a benefits-eligible position, the University will contribute an amount equal to 10% of base pay into an employee’s defined contribution plan with TIAA .
- After one year of continuous employment, eligible employees may officially enroll in University courses for credit or audit without paying applicable tuition and fees. Law School Courses excluded.
- For an overview of the excellent benefits package, Washburn provides employees visit Washburn benefits.
Average Hours per Week
Months per Year
Washburn is dedicated to providing a student-centered and teaching focused academic environment and a curriculum that engages the diversity of human experience across the globe. We seek candidates who are committed to Washburn’s efforts to create a climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented in higher education. Application materials should clearly articulate how the candidate will contribute to the University’s commitment to diversity and inclusion through their teaching, research, and/or service.
Washburn University is an EOE . Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.
Posting Detail Information
Background Check Required?
Driving History Checked?
Drug Screen Required?
Anticipated Start Date
Position End Date (if temporary)
For earliest consideration apply by
Posting Close Date
Open Until Filled?
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Required fields are indicated with an asterisk (*).
- Do you have a high school diploma, GED or equivalent?
- Cover Letter