*We are currently hiring Customer Success Representatives located in all States EXCEPT: California, Illinois, New Jersey, New York, Oregon, and Washington.
This position is 100% remote.
WE ARE AUTOPAY!
WHY WORK WITH US
We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture, and developing our talent to become successful leaders. Our core values of Hard Work, Optimism, Growth, and Integrity help us create a collaborative team mindset and a better place to work.
AUTOPAY is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customer's auto loan prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available.
Times are changing and AUTOPAY is changing with them. Historically we have worked within an office, but in an ever-changing world, we now have over 60% of our sales staff working remotely in the comfort of their own homes.
The Underwriter will be responsible for underwriting their entire volume of loan submissions daily. This position will also actively participate in data tracking, entry, and analysis of application results while communicating loan decisions with assigned Loan Specialists or unassigned distribution channels. This position requires high levels of the organization and critical thinking skills, the ability to make quick decisions, and communicate both verbally and written with high levels of clarity.
ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas:
Understand and demonstrate the principles of AUTOPAY’s Mission, Vision, and Values.
Ensures consistent delivery of AUTOPAY product offerings.
Provide timely and professional responses to Loan Specialists to facilitate the processing of loans. Obtain information to complete applications for submission as necessary.
Track and enter data regarding approvals, counters, and declines.
Record and communicate any misunderstood or unique loan decisions to management.
Record information on customer applications with the highest levels of accuracy, notating any changes to accounts in LOS.
Develop sufficient lender relationships that ensure volume objectives and credit quality.
Ensure compliance with applicable policies and procedures.
Serve as a resource to employees on underwriting questions.
Provide adverse actions according to proper regulatory guidelines in accordance with AUTOPAY policy and within designated timeframes.
Work independently and as a team member while using discretion in decision-making. Utilize sound judgment in resolving problems.
Additional duties as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
Education: High school diploma, or equivalent. Associate's or bachelor’s degree preferred.
Experience: One (1) to three (3) years of experience underwriting loans preferred.
Ability to read and interpret credit reports required. Similar or related experience in a financial institution or credit unions helpful.
Comprehensive knowledge of loan contracts including APR, amortization schedules, and simple interest calculations preferred.
Language/Communication/Interpersonal: Ability to speak read and write fluent English. Strong verbal and written communication skills, with an emphasis on communication of channel operations. Ability to effectively communicate with all levels of the company. Ability to work under pressure and manage workflow to provide a high level of production.
Analytical: Detail-oriented with the ability to organize, prioritize, and work independently and in a team when required. Strong organizational and critical thinking skills with the ability to offer viable and creative loan alternatives while staying within credit union risk tolerance.
Mathematical: Must possess the ability to calculate ratios, conduct loan risk analysis, and properly identify credit issues, fraud, and/or other associated lending risks. Experience with finance computations, lending calculators, and general consumer loan applications.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
Technical: Proficient with Microsoft Office, with intermediate Excel and Access ability.
Other: High level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment.
Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA)
401(k) Retirement Savings Plan
Beautiful DTC location
Fitness Centre Access (temporarily closed due to COVID)
Free Parking Options and Transportation Assistance
Compensation: $40,000 annual base pay salary plus bonus potential up to 50% of base salary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AUTOPAY is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.
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