Walmart

Walmart

CHARLOTTE, NC

(USA) Specialist IV - Global Shared Services North Carolina (People Services) Walmart Jobs in CHARLOTTE, North Carolina

CHARLOTTE, North Carolina Jobs

28269 Jobs

Walmart Jobs

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Jobs

$54,122 - $66,149

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Position Summary...

What you'll do...

  • Provides customer service for Walmart locations by responding to and resolving customer disputes along with ad-hoc questions requiring complex research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.

  • Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.

  • Supports assigned business area in the development and execution of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.

  • Provides administrative support by assisting management with training other team members; supporting special projects involving advanced research and review of data; establishing agendas and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.

  • Manages quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

2118 WATER RIDGE PKWY, CHARLOTTE, NC 28217, United States of America

Job ID: 5183862882710048726

This job is located in

CHARLOTTE, North Carolina, 28269

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