Audio Video Technician
Milwaukee, Wisconsin Jobs
Audio and Video Technicians Jobs
The Video Communications Engineer will share responsibility for designing, configuring, monitoring, and troubleshooting support for the video communications service line, telehealth technologies and digital media platforms for Advocate Aurora Health and ACL. The VC Engineer will work closely with internal and external teams on Video Communications infrastructure requirements, solution implementation, VC upgrades, and lifecycle management. VC Engineer will provide guidance to VC team and assist in direction setting and strategic decisions as needed.
Leads and supervises the implementation of new technologies and equipment related to video conferencing, Telehealth and Digital Media services. Manages varying complexities of projects while serving as a point of escalation for VC team members.
Oversee maintenance scheduling and actions including inspections, service contracts and upgrades. Configuring dial plans, call policies and service maintenance within Cisco and Polycom VC infrastructures.
Operation of Crestron AV control systems, Cisco and Polycom codec’s, MCU’s, Gatekeepers, B2B Servers and associated AV equipment. Designs AV conference room technologies as well as facilitates proper equipment placement to meet the needs of the business.
Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non-working, damaged and/or obsolete equipment.
Manages the implementation and maintenance of databases and directories associated with conferencing services for existing and new users. May install or assist vendors in the installation and maintenance of software systems related to UC technologies.
Leads root-cause analysis of technical issues to achieve timely resolution of trouble tickets. Follows up with users to ensure problem resolution and develops supporting documentation of all activities.
Promote and increase the adoption of VC offerings by monitoring trends and analytics.
Maintains a robust knowledge of current, future, and emerging technologies and introduces key stakeholders to the technological capabilities and their application to further the strategic direction of the organization.
Establishes and enriches relationships with key vendors ensuring that AAH has access to important personnel and that we are afforded first look at applicable emerging technologies in the VC space.
Provide support that falls outside of scope when requested and as needed. Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions comply with the policies, regulations and laws applicable to the organization.Scheduled Hours
Licenses & Certifications
Bachelor's Degree (or equivalent knowledge).
Required Functional Experience
Typically requires 5 years of experience in video conferencing, unifide communications and collaboration architecture & design.
Knowledge, Skills & Abilities
Experience in Crestron and DSP programming would be highly recommended for position. Leadership skills that allow Engineer to provide appropriate guidance and motivation to team members, vendors and site leadership during troubleshooting, issue resolution and significant installs or upgrades. In depth working knowledge of underlying IT technology associated with programs. Skill set to include: software administration, server/data base skills and knowledge of router LAN/ WAN and telephony architecture. In depth knowledge and practical application of video conferencing technologies and protocols (H.320, H323, H.264, SIP and TIP, etc.) Working experience with major videoconferencing equipment such as: Codecs from Cisco, Tandberg, Polycom, Lifesize, Vidyo etc. Installation and configuration of MCU and control systems from Cisco, Polycom, etc. ISDN Network Infrastructure and Implementation (BRI and T1) H.323 Endpoints, Gateways, MCU’s, and Gatekeepers. Experience in Audio Visual Solutions including Videoconferencing, Multimedia, Distance Learning, facility coordination or networking systems preferred. Ability to test, troubleshoot and work independently to resolve both customer and executive management conferencing issues or problems with exceptional customer service skills. Advanced networking understanding and skills including firewall and QoS compliance with video standards.
Job ID: 1783546361257652404
Milwaukee, Wisconsin, 53215