Warehouse Customer Service Representative
Conn’s is publicly owned and offers a comprehensive benefits program including: Medical, Dental & Vision Benefits, Flexible Spending Accounts, Paid Vacation, Basic Life Insurance, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan, Tuition Reimbursement and Employee Discounts.
Conn’s Warehouse Customer Service Representative’s role is to answer inbound calls to the warehouse and service customers’ needs in a professional manner. Scheduling deliveries and customer pickups to and from the warehouse for the customers and retail locations. Providing dispatch for the delivery drivers while they are out on routes.
Professionally answers incoming customer calls and resolve their issue.
Services customers arriving at the warehouse for customer pickups
Dispatch for delivery teams as they deliver products and assist with any issue.
Contacts customers for pre-delivery to coordinate delivery times
Must be able to handle a large volume of inbound phone calls and perform inventory functions, including stock checks.
Must have excellent customer service and organizational skills
Computer and clerical experience are preferred
Must be able to occasionally position self to maintain/move product throughout the facility and be able to remain in a stationary position for long periods of time
Bilingual (English and Spanish) is a plus
High school diploma or GED is required
Conn’s HomePlus is an equal opportunity employer.
Conn’s HomePlus (NASDAQ: CONN) is a specialty retailer of home goods, including furniture, appliances and consumer electronics, with a mission to elevate home life to home love . With more than 150 stores across 15 states and online at Conns.com , our over 4,500 employees strive to help all customers create a home they love through access to high-quality products, next-day delivery and personalized financing, including flexible, in-house credit options. Additional information can be found by visiting our investor relations website (https://ir.conns.com/?_ga=2.*****.*****.*****-6695*****7&_gac=1.1390*****7.0bd0d6689be31e38a713b79910f725b0) and social channels (@connshomeplus on Twitter, Instagram, Facebook and LinkedIn).