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Boise, ID, ID

Zoo Admissions and Administrative Coordinator

Job Description:

Lions, and tigers, and bears, oh my!
Are you passionate about animals, conservation, and education? Do you enjoy working with the public and possess a talent for finances? The City of Boise is seeking a detail-oriented multitasker to fill the role of Zoo Admissions/Administrative Coordinator. This exciting opportunity pairs world-class benefits with the fulfilling work of conservation. 

This position:
  • Oversees the admissions operations for Zoo Boise ensuring the excellent customer service and experience for all zoo visitors
  • Schedules group and school trips to the zoo, behind-the-scenes tours and other group activities
  • Works with zoo management to research, compile and analyze department statistical and financial reports
  • Performs work with a great deal of independent judgment under general supervision.
To provide a safe and healthy workplace for all City of Boise employees, residents, and community members, new employment offers are contingent upon the applicant providing proof of up-to-date COVID-19 vaccination process according to current CDC guidance to the City, on a confidential basis, or receiving an exemption from the vaccination requirement as a legally required medical or religious accommodation two weeks prior to the applicant’s scheduled start date.    Researches and compiles information and statistical reports on zoo financial activities. Coordinates, monitors, and approves department accounting and purchasing processes and procedures. Researches and coordinates purchase orders and bids. Assists with budget research and analysis, cost/benefit analysis, revenue and expense forecasting, and prepares financial reports for leadership. Updates admission and attendance database and sends monthly reports to the Association of Zoos and Aquariums (AZA). Maintains petty cash account. Prepares all admissions deposits and accounting information. Maintains and reconciles various accounts and budget records. Partners with Parks and Recreation administration division on Zoo Scholarship program. Reviews yearly scholarship expense reports. Manages zoo uniform ordering process and budget. Serves as zoo liaison to IT Department; resolves department technical issues and ensures the functionality of software and hardware components. Manages system access levels for various software programs.

Manages all reservations of school field trips, schedules behind-the-scene tours and ensures thorough communication with necessary zoo staff and school coordinators. Works with Event Coordinator to oversee private daytime rentals and events. (20%)

Oversees work of seasonal gate attendants and manages employment life-cycle. Responsible for the hiring and training of employees on department programs, services and procedures, assigning work, setting priorities, deadlines, standards of performance, and reviewing performance through the end of employment. Reviews all completed work for accuracy and adherence to policies and procedures. Ensures the highest customer service levels. Proposes policies, procedures, plans, and activities to address administrative and operational needs. Staffs admission booth as needed. (20%)

Supervisory Responsibilities: Employees in this position are authorized to recommend and/or effect the full range of duties (with appropriate managerial review), including hiring, performance evaluations, transferring, promoting, assigning of significant duties, rewarding, disciplining and terminating employment; exercise independent judgment to direct others work and have the authority to take corrective action; and, utilize people skills to communicate, motivate and direct or oversee a person, group, department, or organization. (20%)
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Total Percentage = 100%Required Knowledge, Experience, And Training
  • Associates degree, in hospitality, business management or related field
  • 2 years of progressively responsible experience supporting senior-level management with administrative and/or operational support 
  • 1 year of experience in a zoo
  • Or an equivalent combination of experience and/or education
  • Zoo operations including administrative and management practices and procedures including accounting, budgeting, budget forecasting, purchasing practices and procedures
  • Principles and practices of business communication
  • Correct English usage, including spelling, grammar and punctuation
  • Computer operations and programs including word processing, spreadsheets, database and related software applications
  • General customer service techniques and cash handling
  • Prepare and present statistical and narrative reports
  • Analyze administrative or procedural problems and recommend solutions
  • Interpret laws, regulations, policies and procedures
  • Plan, assign and supervise the work of temporary staff
  • Handle customer concerns skillfully and respectfully, communicate effectively verbally and in writing
  • Use a personal computer with word processing, spreadsheet and database software
  • Display an attitude of cooperation and work harmoniously with all levels of City employees, the general public and other organizations
  • Communicate effectively in the English language at a level necessary for efficient job performance
  • Complete assignments in a timely fashion, understand and comply with all rules, policies and regulations
  • Maintain prompt and regular attendance, perform all essential and marginal functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Preferred Knowledge, Experience, And Training
  • Bachelor's Degree preferred in hospitality, business management or related field
  • 3 years of progressively responsible experience supporting senior-level management with administrative and/or operational support 
  • 1 year of experience in a zoo

Special Requirements
Applicants must be able to pass:
  • City of Boise background check processes including a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
  • Credit History Check
  • Drug-Free Workplace: In accordance with the City of Boise Drug-Free Workplace Regulation, this position is designated as safety-sensitive and is subject to testing requirements including Post Offer Applicant Testing, Random Testing, Reasonable Suspicion, Post-Accident, etc. Applicants will be required to submit to screening for illegal drug use prior to hiring. Appointment to this position is contingent upon a negative pre-employment drug test.

This position has responsibilities that require the person to work with minors or individuals with disabilities.The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds and rarely lifting/carrying up to 35 pounds. Also, the employee is rarely pushing/pulling up to 35 pounds. Work includes the sensory ability to talk, hear and smell. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions as well as, wet and humid conditions.

Job ID: 5152351205698313466

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